Description
Lead Massage Therapist
(16284)
At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.
Amidst fragrant pines and glistening peaks, One&Only Moonlight Basin is a glamorous return to simplicity. Fill days cascading down cool waters, unearthing the magic of Yellowstone National park, skiing on world renowned slopes and retreating to floating evergreen spaces. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.
Job Summary
The Massage Lead/Supervisor is responsible for delivering exceptional massage and spa treatments while providing leadership and guidance to the therapist team. This role ensures the highest level of professionalism, personalized care, and hospitality, actively upholding the company’s vision, mission, and values to enhance the guest experience.
In addition to providing expert therapeutic bodywork, including relaxation, recovery, and energizing therapies—you will serve as a mentor to fellow therapists, assisting with training, technique development, and adherence to brand standards. You will help maintain service excellence by ensuring treatment protocols, cleanliness, and professional grooming standards are consistently met.
This position plays a key role in driving revenue by promoting retail sales, upselling services, and supporting team members in achieving performance goals. You will also assist the leadership team in overseeing daily operations, ensuring compliance with spa policies, and maintaining seamless communication between the team and management. Your leadership will contribute to a collaborative, high-performing spa environment focused on guest satisfaction and wellness innovation.
Key Duties and Responsibilities
Leadership & Team Support
Mentor and train massage therapists to uphold service excellence and brand standards
Assist in onboarding new team members, demonstrating techniques and protocols
Act as a liaison between therapists and management, addressing concerns and fostering communication
Motivate and support the team, ensuring professionalism and adherence to spa policies
Guest Experience & Service Excellence
Perform expert-level massage and bodywork treatments, tailoring each session to guest needs
Maintain the highest hygiene, sanitation, and professional grooming standards
Provide five-star service to all guests, including VIPs, journalists, and media representatives
Conduct thorough client consultations, recording preferences and medical history while maintaining strict confidentiality
Enhance guest satisfaction by recommending ongoing treatment programs and personalized wellness solutions
Operations & Compliance
Ensure therapists follow all spa protocols, sanitation guidelines, and safety procedures
Maintain fully stocked, clean, and organized treatment rooms, reporting maintenance issues promptly
Support scheduling, inventory control, and product orders in collaboration with spa leadership
Follow proper opening and closing procedures and assist in maintaining the overall spa environment
Attend health, safety, and hygiene training, ensuring compliance with all regulations
Sales & Revenue Growth
Achieve retail sales targets set by the Director through effective product recommendations
Educate guests on at-home wellness products and encourage cross-selling of spa services
Stay informed about spa treatments, packages, and promotions to optimize sales opportunities
Participate in spa demonstrations and engagement activities to attract and retain guests
Problem-Solving & Guest Relations
Address guest concerns promptly and assist with service recovery situations
Record and report guest feedback to management, continuously improving the guest experience
Maintain a warm, professional demeanor while ensuring seamless communication with colleagues
Support spa reception and attendant teams as needed to uphold service standards
Professional Development & Engagement
Maintain expertise in treatments, products, and industry trends through ongoing education
Attend required training courses and stay updated on brand standards
Demonstrate flexibility with scheduling and participate in guest engagement activities during slower periods
Represent the spa and hotel as an ambassador in all interactions
Additional Responsibilities
Support all spa departments, covering reception and spa attendant duties when required
Assist the management in administrative tasks such as training records and attendance tracking
Perform additional duties as assigned by management to enhance the overall spa experience
Skills, Experience & Educational Requirements
Proficient in both written and spoken English; fluency in additional languages is highly advantageous
Successfully completed 500 hours of massage training at a state-approved institution, holding a valid state-issued license or a transferred equivalent
Possess a minimum of five years of professional experience in the massage therapy field
Comprehensive knowledge of human anatomy and physiology
Expertise in utilizing a wide range of massage tools and equipment
Proficient in a wide range of massage techniques, including relaxation, deep tissue (up to 5 hours consecutively), sports massage, hot/Himalayan stone massage, prenatal, reflexology, neuromuscular therapy, craniosacral therapy, myofascial release, Thai massage, aromatherapy, couples massage, cupping, body scrubs, and body wraps
Proven experience in luxury, five-star resorts or spas for at least three years
Extensive understanding of massage therapies and diverse face and body treatments
Exceptional communication and interpersonal abilities
Detail-oriented with a strong emphasis on maintaining cleanliness and hygiene
Positive and proactive approach with dedication to delivering outstanding guest experiences
Skilled in resolving guest concerns professionally and effectively
Must demonstrate adaptability to operational needs and flexibility with business demands as we build a strong foundation
Strong leadership capabilities, including experience in training and mentoring fellow therapists
Proficient in using standard office equipment
Flexible availability to work evenings, weekends, and holidays as needed
Benefits
Medical insurance - 80% of premium paid by employer
Health Savings Account with $50 employer contribution per pay period
Dental, vision & life insurance - 100% of premium paid by employer
5 weeks of PTO (Paid Time Off)
8 paid holidays
Uniform provided & complimentary laundering
Complimentary transportation to/from resort
Complimentary meal per shift
Subsidized housing based on availability
Discounts at F&B outlets on property
14 nights per year at $100/night* at Kerzner Properties worldwide
Winter season includes complimentary ski pass to Big Sky Resort based on availability OR $225 reimbursement towards gym membership
Physical Requirements
The ideal candidate must be able to perform all physical requirements of the job in a safe manner, with or without reasonable accommodation.Physical requirements include, but are not limited to:
Standing, walking, stooping, kneeling, and bending in an operational environmentfor extended periods
Frequent bending, twisting, stooping, reaching, and pulling
Lifting and carrying of loads weighing up to 50 pounds
Working in outdoor environments, including high altitudes, that may present extreme weather conditions such as snow, ice, rain, heat, wind, etc.
Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.
Lead Massage Therapist Job Details | Kerzner International
